Partner to individual clients and entrepreneurs
With over 8,500 staff serving 3.6 million customers and a broad range of banking products and innovative services, the BNP Paribas Fortis Retail & Private Banking (RPB) division has a very strong market position. The bank provides its products and services through a hybrid approach in which, in addition to our branch network, digital channels play an important role. The branch network consists of 725 BNP Paribas Fortis branches, some 300 independent Fintro branches, and around 660 bpost bank outlets, under a joint venture with bpost. Moreover, the Bank has some 3,770 ATMs in service.
In addition, our Easy Banking Centre (Contact Centre) advisors are available for over 80 hours per week, including on Saturdays.
The digital channels available to customers are:
- Easy Banking Web: Our online banking platform, which is seeing ever-increasing sales of banking products
- Easy banking: An app for mobile banking via smartphone and tablet, which offers an increasing range of functionality
- Phone banking: For those who wish to do their banking on the telephone
- Complementing this set of channels, there is also Hello bank!, a 100% native digital bank, based on an app downloadable on to a smartphone or tablet, which enables customers to carry out a range of banking operations entirely free of charge.
BNP Paribas Fortis is continually working to provide innovative solutions, both through the branch network and via digital channels. Our new-style ‘Flagship’ branches, firmly rooted in the fabric of the local community, and new branch concepts such as Be.connect are designed to match the changing behaviour of our customers. The Bank is also one of the founders of Belgian Mobile, which has launched the ‘Itsme’ identification app. On the Savings & Investment side, BNP Paribas Fortis is offering a steadily expanding range of Socially Responsible Investment opportunities.
Meanwhile, in the insurance field, BNP Paribas Fortis works with AG Insurance, with whom we have a long-term partnership.
The Bank for Entrepreneurs
The BNP Paribas Fortis Bank for Entrepreneurs offers clients such as traders and self-employed workers, members of the professions, small or medium-sized companies, agricultural and horticultural enterprises, and local government entities including provincial or commune authorities, OCMWs (social support centres) and police departments a tailored approach and range of products and services geared to their particular business or activity. Our advisors and specialists working at the local Bank for Entrepreneurs centres are firmly embedded in the local economy. Moreover, for those wishing to set up their own business, we have a special approach designed to enable these budding enterprises to succeed and grow.
We provide highly specialised advice through our 32 Private Banking Centres across Belgium, plus two Wealth Management centres in Brussels and Antwerp. BNP Paribas Fortis Private Banking offers a service approach that is unique in Belgium. For clients who have a minimum of €250,000 in investable assets, we provide a comprehensive approach to wealth management (individual plus company assets), specialised investment and credit solutions, with strong rooting in the local fabric, a service underpinned by the strength and reach of the BNP Paribas Group in a number of countries, plus a unique range of Socially Responsible Investment (SRI) opportunities.
Those who have assets worth €5 million available can take advantage of a special approach designed for high-net-worth clients.